Terms and Conditions
Set out below are the terms on which The AL5 Aesthetics Clinic provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.
General information
- All clients are required to provide contact details; including address, telephone and email in order to secure an appointment.
- All clients will complete a medical history form at their first appointment. This is necessary to inform the consultation and treatment planning process.
- All information will be treated as confidential and protected in accordance with Data Protection legislation
- Patient information will not be shared with third parties without your written permission, and you will not receive unsolicited information from us.
- When making an enquiry from the website, you will added to our database and opted-in to our mailing list, You may choose to remove yourself from our mailing list at any time by contacting us.
Consultations & deposits
Consultations are free of charge. If you do not attend your consultation without cancelling within the 48 hours cancellation policy, a £10 fee will be added to your account.
When booking in with you will be required to pay a £25 deposit to secure your appointment, this £25 will be deducted off your treatment price. If for any reason you are unfit or not suitable for the treatment, a refund can be made. If you do not attend or cancel your appointment within the 48-hour cancellation policy, you will lose your deposit.
Consultations are roughly 30 minutes long. When booking your appointment, it will be confirmed by either email or SMS. If you do not receive a confirmation text or email, please contact us as soon as possible.
Please arrive at the Clinic on time.
Cancellation Policy
The cancellation policy is in place as a courtesy to both our practitioners and other clients.
CANCELLATIONS: For cancellations, please contact the Clinic within 48 hours prior to your appointment. If you do not cancel within the 48 hours, your deposit will be forfeited (if you have paid one) or a cancellation fee will be added to your account depending on your appointment. Some appointments are longer than others. Appointments and courses are usually paid before receiving treatment, if you do not cancel within the 48 hours or do not show up to your appointment, this will be deducted from your course or payment.
Course of treatments – any treatment (which is part of a course) cancelled within less than 48 hours’ notice will be deducted from your course total.
How can I rearrange my appointment?
To cancel or rearrange your appointment, please call/text the Clinic on 01582460868
Or you can send us an email at enquiries@theal5aesthetics.com We cannot accept cancellations by messaging us on social media.
Please be advised we require a minimum notice of 48 hours to cancel or rearrange a consultation or treatment booking.
REFUNDS:
Purchases of any treatments or treatment courses are NON – REFUNDABLE in any circumstances, however can be transferred to alternative aesthetic treatments or a credit note within 14 days of purchase. Credit note will expire after 12 months, and 24 months for pregnancy. Credit note for courses that have commenced will be calculated based on individual treatment price and will lose the benefit of the discounted course price. Purchases of any products are non-refundable for hygiene reasons.
LATE ARRIVAL FOR APPOINTMENTS: Arriving late for your appointment will result in a reduction of your treatment time. We will only carry out the treatment within the booked time allocated. Late arrival might possibly result in your treatment having to be cancelled or rebooked, and may, at the Clinic’s reasonable discretion, also result in the loss of any deposit or deducted from your course.
NO SHOW FOR APPOINTMENTS: A £25 charge is applied for all no-show appointments. This will be added to your account.
OUR REFUND POLICY
- Products: We will only exchange any unopened products returned to us in a saleable condition with an original receipt within 7 days of purchase. Unfortunately, opened products cannot be refunded unless damaged. If goods are damaged this must be reported to us within 48 hours of sale and can be exchanged in our Clinic.
- Any adverse reaction must be reported to us by telephone or email within 48 hours of your appointment.
- All courses of treatments and gift vouchers must be completed within 12 months of the date of purchase or within the time specified.
- Pricing is for guideline use only, as we put together bespoke combination treatments to suit individual requirements. Treatments may cost more or less than shown, based on client requirements. All prices will be confirmed to client before treatment starts.
Treatment Disclaimer
Due to the nature or non-surgical and non-invasive treatments that we offer, we cannot guarantee results. Results will vary from person to person. Factors such as lifestyle, medical history and age can affect your results and the longevity of results. The results shown are from clients and are typical, however the results are not guaranteed.
Treatment Suitability
We will always assess whether treatment is suitable for you, or likely to be successful before any treatment is carried out. If we deem the treatment unsuitable for you, we will inform you as to the reasons why, either face to face or in writing. You will only be liable for the cost of the initial consultation where this is applicable.
Refusal of Treatment
We have the unlimited right to refuse to provide treatment to any potential client. We specifically reserve the right to refuse to provide treatment to any potential client who provides information or medical evidence relating to a contra-indicatory condition.
Liability
We will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services that we offer to the client. It is the client’s responsibility to ensure that he or she provides us with all relevant medical history and information about pre-existing medical conditions before each treatment.
We will not be liable for any damage, including personal injury, sustained as a result of the client’s failure to disclose such details. By having a treatment, the client agrees to comply with all instructions and/or recommendations given to them by or on behalf of the Clinic regarding the care of a treated area. Nothing in these terms of business shall exclude or limit our liability for death or any personal injury resulting from our proven negligence.
Customer Feedback
We always welcome and appreciate feedback from all of our Clients, whether this is positive or negative, as it allows us to improve our service to you. We would love to hear what you think about us.
Please feel free to email us at enquiries@theal5aesthetics.com
Complaints procedure
We aim to exceed all our clients’ expectations and provide them a first-class service and an enjoyable experience. However, we recognise that sometimes things go wrong. The quickest and most effective way of resolving any problem is to contact us either by telephone or email. We will listen carefully to your concerns and do what we can to correct any problems and provide a suitable solution.
Please expect a response within 5 working days after submitting your complaint to us.
The Law
The above terms and conditions are subject to the jurisdiction of the courts of England and Wales.
SECTION 1 – WEBSITE TERMS OF USE
By agreeing to these Terms of Service, you represent that you are over the age of consent.
You may not use our products for any illegal or unauthorised purpose.
The information on our website is subject to English copyright law and you may not, without our prior written express consent, copy all or any part of these terms and conditions or any other part of our website. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, without express written permission by us.
A breach or violation of any of these terms will result in immediate action on our part.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
All credit and debit card payments are processed in accordance with the terms and conditions of our credit card providers, details of which will be made available upon request.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
Although we take every care to ensure that our website is accurate, concise and trustworthy, it is possible that some inaccuracy may occur. The website is provided for general information and should not be relied upon or used as the sole basis for making decisions without properly consulting us. Any reliance on the material on this site is at your own risk.
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any such errors and to change or update information or cancel orders if any information in our website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time.
SECTION 4 – THIRD-PARTY LINKS
Certain content, products and services available via our website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 5 – PERSONAL INFORMATION
All personal information received or stored electronically by us is in accordance with GDPR legislation, enacted or amended from time to time.
SECTION 6 – CONTACT INFORMATION
Questions about the website, or any aspect of the Clinic’s services should be sent to us solely via our email address enquiries@theal5aesthetics.com
Trudy Friedman Aesthetics Clinic
Trudy Friedman’s Aesthetic Clinic is independent trading from The AL5 Aesthetics.The Injectables Clinic is run by aesthetics clinician Trudy Friedman who runs a clinic every other Thursday. All enquiries, concerns and payment are made direct to The Aesthetic Skin Centre Clinic